4 Steps to Easily Automate Your Customer Service Workflows
Automation is no longer a “nice to have” for customer service. It’s a must-have to deliver an easy experience for both customers and employees. Aided by automation, middle- and back-office employees can easily collaborate with support staff to resolve issues faster. Service agents are freed from mundane and repetitive tasks so they can focus on solving complex problems. This eBook outlines how businesses can transform their customer service processes with automation.