Voice Built for the Modern Age of Customer Service

Research reveals that 76% of service professionals say that the phone is the preferred channel for complex issues. When the phone channel goes digital, the customer service agent’s effectiveness shifts dramatically. Digital telephony empowers agents to deliver personalised, thoughtful service by giving them visibility across sales, service, marketing, and commerce, allowing them to anticipate customer needs and automate routine tasks. This eBook outlines how businesses can improve customer experiences with digital telephony.