Building a bank for the people
Be the bank your customer wants you to be.
While almost every business today aims to attract and retain customers with new products and services, innovation in the financial sector is often thwarted because of risk management constraints. And while many businesses look at disruption as a way to shift the dynamics of a market, a typical financial sector organisation will be wary of such a move due to the weight and complexity of regulatory compliance.
Challenges banks are facing can be:
The consumer wants to know: “How well does it meet my needs?” “How easy is it for me to use?
The risks and rewards must be clearly understood.
Put greater emphasis on the customer experience across all touch-points – and elevate the customer journey.
Who benefits most from digital-first banking? The bank, the regulator or the customer?
.. This momentum needs to be explored, download the Manifesto !