IT Service Management Is Advancing With The Times

The world is evolving from a slow, rigid, and industrial environment to a fast-paced, digital society. Speed-to-market is essential to this transformation. Employees expect relevant services and information to be readily available as they innovate and serve customers. Companies continue to rely on ITSM to run their business operations, but firms are looking to expand traditional ITSM software to support new business challenges and apply advanced analytics to their problems. This Forrester report examines how ITSM is increasing efficiency in the wake of the COVID-19 pandemic.