The Total Economic Impact of ServiceNow HR Service Delivery

In 2020, the importance of employee experience continuity has been underscored by business operations shifting to work-from-anywhere models. Prior to the pandemic, 73% of clients expected high value in HR service management. In the ensuing 12 months, these expectations have likely increased and now businesses must offer even greater HR service delivery. This Forrester report looks at the total economic impact businesses can realise with ServiceNow HR Service Delivery.