Transforming the Service Industry with Smart Automation

Business and professional services firms must adapt to meet new customer expectations. In 2021 clients expect services firms to innovate on every engagement, adapt to evolving needs, and commit to achieving business outcomes. Key personas in business services find they are unable to perform value-adding activities due to the time lost performing activities that can be automated by a modern ERP solution. This IDC infobrief examines the business value of smart automation and how it helps businesses make informed decisions in the moment.